This video-based course, made specifically for retail managers and supervisors, covers recruiting, interviewing and hiring retail employees. Set in a variety of retail environments, this course will take your managers through the entire hiring process start to finish. This program is one of only a few retail specific courses on the market.
The course covers:
Recruiting
Evaluating the application
Creating an environment conducive to interviewing
The legal challenges of interviewing
How to discuss benefits
Questions to avoid
Following equal employment opportunity laws
Starting the interview
Open-ended questions
2-step probe
Echo statements
Hypothetical questions
Closing the interview
Reference checks
Evaluating the applicant
Making the job offer
This course includes a video and an employee quiz.