This course will take your sales associates through the the basics of selling in retail.Set in a variety of retail environments the course shows examples of good and bad sales techniques and gives your employees a simple step-by-step guide to becoming great at retail sales.
This course has five sections that represent each of the five stars.
STAR ONE:
Greet the Customer
Acknowledge every customer immediately
Establish eye contact
Approach your customer with a verbal greeting
STAR TWO:
Determine His or Her Needs
Use open ended questions
Keep control of the sale
Lead the customer
Show choices
STAR THREE:
Present Merchandise
Use the process of elimination
Show merchandise that you feel your customer would like
Show coordinating items or accessories
Know your products
STAR FOUR:
Validate the Selection
Verify the customer is fully satisfied
Encourage your customers to try on the merchandise
STAR FIVE:
Close the Sale
Continue showing merchandise
Show a “keep it in mind” item
Thank your customer for the business
This course includes a video and employee quiz.