Powering Employee Growth and Organization Efficiency: A DigitalChalk Case Study with Samaritan’s Purse

Investing in the right learning management system is pivotal for filling in gaps with employee growth and organizational efficiency. We believe we’ve achieved that with DigitalChalk, but don’t just take our word for it.

We conducted a  DigitalChalk User Forum where we interviewed our clients about how they use our LMS. The individual interviews with our clients can be found on YouTube where we took a backseat and listened to what real people were saying about the platform:

  • How they’re using it to train their employees
  • What features stand out the most for them
  • The training obstacles they’ve quickly overcome as a result
  • How having one corporate LMS has taken their internal training to the next level

The first interview was with Gabe Willison from Samaritan’s Purse and Operation Christmas Child. Gabe wears many hats for his organization as a multimedia training manager, LMS administrator, and instructional designer. That means he gets to see both sides of the DigitalChalk platform, which his team has used for the past five years.

As Gabe says, Samaritan’s Purse has over 9,000 year-round volunteers who serve in a variety of roles throughout the United States and Puerto Rico. On top of that, they have 80 field staff members. So for those staff members to do in-person training with all 9,000 folks would be nearly impossible. DigitalChalk allows them to deliver that training on-demand, any time.

Gabe has this to say about how his team utilized DigitalChalk to quickly pivot to online training when the pandemic started, “Back when lockdowns and restrictions really became a thing, we were preparing that next weekend to start a series of 14 in-person volunteer and staff conferences. We were told with about five days of notice that those conferences wouldn’t be happening in person this year. So our team got together strategically thinking, ‘How can we deliver this content to our learners in an accessible way, and how can we do it quickly? So we decided to go from an in-person structure and make all that content available online. And naturally, we turned to DigitalChalk. Our users were already in the system. They were already familiar with the layout. All we had to do was design and develop all of the content that would have made up the conference anyway in an online format.

“To see reporting, see how users were engaging and interacting with it, was great. We turned everything around in about eight weeks, and we did the majority of that from our own homes. We surpassed our largest in-person conference by nearly 2,000 people that weekend.”

A robust platform that works for everyone

Gabe’s story is unique. Honestly, that’s what we love about it. Gabe, for example, doesn’t sell any of Samaritan’s Purse’s courses to outside users. Everything is delivered to internal volunteers and staff. So what are some of the best features for him and his organization?

  • Registration feature — To get users into their courses with a different LMS, they’d likely have to manually enter everyone into their required courses. That could take hours and days of administrative work. registration tool allows for an entirely automated process from start to finish. Gabe can see where his people are at and provide guidance. Once his users complete one course, he has an automation set up that automatically registers them for the next course.
  • Course catalog — For the first four years that they had DigitalChalk, all of Samaritan’s Purse’s training was required content that staff and volunteers were automatically signed up for. Now, as more people are using the program for other uses, they’re giving people a chance to enroll themselves in online training courses to build a deeper knowledge as a learner.

In partnership with Samaritan’s Purse, Sciolytix won two Brandon Hall Awards in the Excellence in Future of Work category for:

  • Best Advance in Leading Under a Crisis
  • Best Advance in Managing a Remote Workforce

 It’s our valued relationships with outstanding organizations like these that drive us to deliver top-quality advances in talent and workplace development. For us, it’s all about making things easier for our users and administrators. Be on the lookout for more user forum interviews in the coming posts!


Author: Dario Priolo

Dario brings over 20 years of experience in the sales enablement and talent development industry. He has led marketing and strategy as CMO for leading companies like the Hay Group, Miller Heiman and Profiles International and has been part of 4 successful exits, including his own start-up.