DigitalChalk Features: Administrator & End-user Support

If your learners encounter even the smallest problem, they expect a prompt, professional response, and successful resolution. This is especially true when you first “go live”. Expectations are high and you must prepare for a tidal wave of support requests. We know you’re in a vulnerable spot.

DigitalChalk Customer Satisfaction and Net Promoter Scores are in the top 1 percent of our industry. Our support team is fast, efficient, and 100% onshore. And, we are one of the few LMS companies that provides first-level support to end-users.

This means that if one of your learners’ requests support for a problem or has a question, we handle that request — not you. It’s like getting a free support team, which increases learner satisfaction while lowering your costs, and reducing stress.


Author: LeeAnn Stinehour

We’re revolutionizing how organizations assess, onboard and grow their employees. Our software solutions use immersive learning and advanced analytics to measure and optimize workforce behavior critical to business outcomes. Now you can validate the skills of applicants and minimize the risk of bringing on the wrong talents. Reduce ramp time through personalized learning powered by artificial intelligence. And use virtual simulations to instill best practices that stick.